Please read the following trade conditions thoroughly before shopping in the online store
Sales and delivery conditions for consumer purchases made on the website. Valid from 31.03.2025
GENERALLY
These terms of sale and delivery apply to purchases made by consumers at the webshop who are owned and operated by:
Deluxe Homeart Shop ApS
Kobbervej 5
6000 Kolding
CVR. 44551241
These conditions apply when you order or buy goods.
The terms can be updated from time to time, which is why we ask you to approve the terms of trade every time you shop with us. If you do not accept the terms of active check -in in connection with each purchase, you will not be able to order or purchase goods. You must be 18 years of age to shop - if you are under 18 you must have the consent of your parents. The prices are stated including VAT and other taxes.
Ordering of goods
If you order items on an official holiday, we will process your order the following weekday. When you place an order, we will send a receipt to you via email under the heading "Thank you for your order". The receipt is our confirmation that we have received your order. We only process orders made on the website. We do not process orders made otherwise (ex. Fax, letters, telephone, emails, SMS). You can order items on the website around the clock.
Prices, payment and discounts
Debit Card:
You pay with Visa and MasterCard etc. ..
Discount codes:
And other types of discounts that you get on purchases cannot be combined with other offers or discounts, just as they do not apply to already discounted items - regardless of the reason.
You can only use one discount code or other type of discount per. purchase.
Currency:
Prices are provided including VAT and other taxes.
Delivery costs can vary and add for each order.
Deluxehomeart only draws the money when the order is shipped
DELIVERY
We deliver with GLS Package Shop, GLS Homemade Supplement, DHL Package Shop and DHL Home Supplement. You will receive a message per Mail/SMS when your shipment is delivered to the selected parcel shop. The shipment is handed out against presentation of valid credentials within the opening hours of the selected parcel shop. The shipment will be stored for approx. 10 days before the package is returned to us, as "non-delivered". Remember that you can follow your pack's course via your "Track and Trace" number that you received from GLS/DHL on your email or as SMS message.
Note that you carry the risk of the item yourself after delivery. If the packaging appears to be damaged, you should refuse to receive the item and inform us of this. See: Contactor
We ship goods to the EU and Scandinavia.
If the package is not collected in the package shop within the time limit or refused to receive the package so that it is returned, a cost fee of 69,- is added for the return.
Returns and repayment (right of withdrawal)
You can always (and without any reason) undo your purchase of an item with us within 14 days of the item has been received. You must give us notice within 14 days of receipt that you wish to cancel your purchase. The message must be given by contacting customer service.
If you receive one or more items (s) with errors or defects please contact us within 14 days so that we can have your purchase exchanged in a timely manner.
Contact right
The rules of the Purchase Act
Whether deficiencies in consumer purchases apply to the purchase of goods. Whether any defects or defects are detected at receipt or later, all goods are covered by a 24 -month warranty. If the defects or deficiencies have occurred due to your negligence, abuse or other incorrect use, then you must be aware that the right of complaint lapses.
When the packages are sent from our warehouse, they are insured during transport and therefore we ask you to check the contents of the packages upon receipt. If the package or contents are damaged on arrival, please contact us as soon as possible and notify us.
The right of complaint
means that you can either get the item repaired, exchanged, money back or reject in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of erroneous use of the product or other injurious behavior. However, the right of complaint can be limited by the natural durability of the product.
You must advertise within "reasonable time" after you have discovered the defect in the item. If you are advertising within two months of the defect being discovered, the complaint will always be timely.
The item must always be returned in proper packaging. And directly to our warehouse.
Please contact Customer Service when returning defective items.
The item is sent to:
Deluxe Homeart Shop ApS
Kobbervej 5
6000 Kolding
In case of complaints, contact customer service. As a starting point, the defective item is exchanged. The item is sent without a return label from Deluxe Homeart Shop ApS is this on your own expense. If the item suffers from a defect, the Purchase Act's deficiency rules apply. Note! We do not receive packages sent by demand or similar.
Payment abuse
If we see reasoned suspicion of payment abuse, we will cancel the order. All false orders are reported to police.
Personal Data Policy
Collecting Personal Information
We collect and process your personal information for the following purposes:
• In order to implement and deliver your agreed goods as well as any error delivery and complaints later.
• Communication with you in the supply of our services and the sale of our goods.
• We provide the necessary information to our carriers and payment provider.
• Individual marketing, targeting tailor -made offers and services for your particular personal needs and desires. We are making a profile of you and your trading pattern in order to submit you the offers that are most relevant to you as a customer.
• Studies, statistics and analyzes to improve our products and services.
• In connection with any legal requirements.
The submission of personal data may be necessary in connection with the conclusion of a contract for the delivery of products or services. In these situations, we will not be able to offer you our products or services unless you notify us the required information.
Treatment and security
Our processing of personal data is always based on a legal basis.
• Your express consent.
• Treatment is necessary to fulfill a legal obligation that is responsible Deluxe Homeart Shop ApS, For example, processing and storage of transaction information under the Accounting Act.
• Treatment is necessary for Deluxehomart or third parties to have continuous improvement and for the development of products, services and any events, and to target our marketing on social media. In these cases, information that is disclosed is limited to information you have entered on the website yourself.
• When ordering and when you register to gain personal access, your personal information is encrypted encrypted. We use the SCURE Socket Layer encryption system.
• Through our operators, we ensure our internet site with technical and organizational measures against loss, destruction, approach, changes and spread of your data through unauthorized persons.
• The information is stored and processed in a specially secured environment.
Sharing information
We share information about you with:
• Our suppliers of IT services (data processors).
• Internally to specially authorized employees.
• External auditors.
• Facebook and Google for online advertising.
• Public authorities, if required by law.
• Warning registers that identify risky transactions for the purpose of combating (organized) online fraud.
Your specific ordering information is stored with us. You can register with us (email address and password). Here you can see your orders, address information your email address and your phone number. You can also manage the newsletter. If you wish to delete that information, you can contact our customer service or use the cancellation link in the newsletter itself.
The information you have entered on your Deluxehomart profile is stored as long as you maintain the profile. If you do not want to have your information registered on Deluxehomart, you can for anyone to cancel you.
We will keep your information for another 6 months to allow you to view purchase receipts from before the cancellation. The information will then be deleted. Transaction information is stored for 5 years as a result of the Accounting Act.
Rights
As a customer of Deluxehomart, you have as registered the right to exercise the following rights:
• Insight and correction of your information.
• Deletion upon request (see below).
• You, upon request, get the information you have provided to Deluxe Homeart Shop ApS In a structured, plain and machine -readable format.
• Possibility of withdrawing your consent. The withdrawal of the consent does not affect the legality of the treatment based on consent before withdrawal.
• Possibility of objecting to profiling.
• Possibility of requiring limiting the processing of personal data.
As a customer of Deluxehomart, you have the right to inspect and correct your information at any time, and you have the opportunity to withdraw the consent for the processing of personal information.
You may request your personal information at any time at Deluxehomart deleted. Your information will be deleted at your request if one of the following criteria applies;
• You withdraw your consent (if your consent formed the basis for the treatment),
• The information proves to be incorrect, or is no longer necessary to fulfill the purpose for which they were collected or if the information is processed illegally.
The exercise of your rights may be subject to conditions and limitations and will often depend on the specific treatment situation. If you mean to Deluxe Homeart Shop ApS Processing your personal data illegally, you have the option of submitting a complaint to a supervisory authority in accordance with Article 77 of the Personal Data Regulation, especially where you have your usual residence, place of residence or where the alleged violation has taken place.
You can file a complaint with the Danish Data Inspectorate by following this link: https://www.datatilsynet.dk/borger/…
Newsletters
At Deluxe HomeArt you can get your email address listed on a mailing list so that you regularly receive news and other information from us. This service can be registered and canceled at any time if you no longer wish to receive newsletters from us. You can always find a cancellation link at the bottom of our newsletters.
Shipment method and delivery time
We ship all our products with GLS/DHL, which guarantees a safe and efficient delivery. We do our best to make sure your order is processed quickly and efficiently so you can start enjoying your new products as soon as possible.
Please note that we will only withdraw the payment for your order once your parcel has been shipped. This means that you will not be billed until your goods are on your way. We believe in transparency and justice in our business practice and we appreciate your confidence in us.
Complaints
If you want to complain about your purchase, please contact our Customer Service or correct written request to: Deluxe Homeart Shop ApS, Kobbervej 5, 6000 Kolding, DK.
If we fail to find a solution, you can file a complaint with relevant boards in the field if the conditions for this are fulfilled.
Center for Complaints
Competition and Consumer Agency
Carl Jacobsensvej 35
2500 Valby
www.forbrug.dk
If you are a consumer resident in a different EU country than Denmark, you can complain to the European Commission's online complaint portal here-http://ec.europa.eu/odr
